Troubleshoot Session Time-out Issue

To remedy the session time-out issue, you'll need to clear the data in your browser.

For Internet Explorer:

Go to 'Tools' >> 'Internet Options' >> 'Delete browsing history on exit' >> 'Delete'.

Before clicking 'Delete', make sure the following boxes are checked:

'Preserve Favorites website data'

'Temporary Internet files and website files'

'Cookies and website data'

'History'

For Google Chrome:

Go to 'Tools' >> 'Settings' >> 'Advanced' >> 'Clear browsing data' >> select the the length of time you prefer, and click 'Clear data'.