Close Case with Alerts Switched Off
Here's how to close a case with alerts switched off.
Note: Forms and Standard Edition users need to click on Details/Dates (Left Menu) to close case
On the 'Case Info' page, select 'Details/Dates' and then click the 'Close Case' button.
The ‘Edit Case Details’ pop-up is displayed. Under ‘Make this Case as’ drop-down select ‘Close Case with Alert Off’. Once selected, click on ‘Save.’